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call centre technology

Cloud Computing

Top 5 steps for contact centre integration success

Staff Writer -
Investment into contact centre integration doesn’t have to be expensive or complex. Not anymore. For the business that wants to expand its footprint and engage its customers, investment into a contact centre can singlehandedly tick the box of strategic technology...
General

Call centre technology is a critical business function

Staff Writer -
According to a recent KPMG analysis, growth and technology are two of the biggest challenges affecting the Chief Financial Officer (CFO) with 70% finding that technology has the biggest impact on their roles. They are expected to research ingenuity...
East Africa

Tigo launches new high-end call centre in Tanzania

Staff Writer -
Tigo Tanzania has announced the opening of a call centre in Tanzania this week. A first of its kind in the country, the call centre is equipped with the latest technology and complete with embedded data security measures to...
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Latest News

Company NewsMamsi Nkosi -

How Fayda Digital ID Powers Ethiopia’s Ambitious One-Stop Government Service Platform

Ethiopia has launched MESOB (Modern Ethiopian Service for Organized Benefits), a groundbreaking one-stop shop platform that exemplifies how Digital...
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