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call centre technology

Top 5 steps for contact centre integration success

Investment into contact centre integration doesn’t have to be expensive or complex. Not anymore. For the business that wants to expand its footprint and engage its customers, investment into a contact centre can singlehandedly tick the box of strategic technology...

Call centre technology is a critical business function

According to a recent KPMG analysis, growth and technology are two of the biggest challenges affecting the Chief Financial Officer (CFO) with 70% finding that technology has the biggest impact on their roles. They are expected to research ingenuity...

Tigo launches new high-end call centre in Tanzania

Tigo Tanzania has announced the opening of a call centre in Tanzania this week. A first of its kind in the country, the call centre is equipped with the latest technology and complete with embedded data security measures to...
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Top 5 Gadgets that were highly Expected in 2024

The following are 2024 top 5 gadgets that are/ were highly expected according to Menstuff. 1. LG’s see-through Signature OLED...
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