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business process outsourcing

The Crucial Role of the BPO Industry in South Africa’s Youth Development

How a company contributes to the well-being of its communities and the society it operates within plays a crucial role in how both employees and customers perceive it. Contributing in a positive way earns a brand trust and may even...

Durban BPOs Forge Alliances with Local Government to Tackle Youth Unemployment

For years, South Africa has grappled with high youth unemployment. The Business Processing Outsourcing (BPO) industry's innovative impact sourcing model provides sustainable employment opportunities for young people, particularly those from disadvantaged backgrounds. Despite the sector's success, maintaining competitiveness against...

Underpinning SA’s BPO Explosion

As highlighted in a recent Front Office BPO Omnibus Survey, South Africa is a top CX offshore destination for global clients. Thanks to South Africa’s contact centre experience, competitive pricing and factors such as our neutral English accent, the...

Social media shifting customer service

Over the past 12 months, social media has developed into the core of customer service as several of the world’s largest BPO (Business Process Outsourcing) operators were forced to evolve their business. Traditional customer service has undergone a metamorphosis. This...

Kenya seeks outsourcing investment

Kenya is hoping that continued investment efforts in its business process outsourcing (BPO) sector will continue to boost the country’s economic growth. The Kenyan government announced that it was looking to incorporate high-skilled IT services such as software development, animation...
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5 Tech Trends Redefining Nigeria’s Digital Landscape

In the heart of Africa's burgeoning tech ecosystem, Nigeria, often referred to as the "Giant of Africa," is not...
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