Monday, April 28, 2025
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business process outsourcing

Digital Transformation

The Crucial Role of the BPO Industry in South Africa’s Youth Development

Mamsi Nkosi -
How a company contributes to the well-being of its communities and the society it operates within plays a crucial role in how both employees and customers perceive it. Contributing in a positive way earns a brand trust and may even...
Company News

Durban BPOs Forge Alliances with Local Government to Tackle Youth Unemployment

Mamsi Nkosi -
For years, South Africa has grappled with high youth unemployment. The Business Processing Outsourcing (BPO) industry's innovative impact sourcing model provides sustainable employment opportunities for young people, particularly those from disadvantaged backgrounds. Despite the sector's success, maintaining competitiveness against...
Features

Underpinning SA’s BPO Explosion

Luis Monzon -
As highlighted in a recent Front Office BPO Omnibus Survey, South Africa is a top CX offshore destination for global clients. Thanks to South Africa’s contact centre experience, competitive pricing and factors such as our neutral English accent, the...
Features

Social media shifting customer service

Staff Writer -
Over the past 12 months, social media has developed into the core of customer service as several of the world’s largest BPO (Business Process Outsourcing) operators were forced to evolve their business. Traditional customer service has undergone a metamorphosis. This...
Mobile and Telecoms

Kenya seeks outsourcing investment

Staff Writer -
Kenya is hoping that continued investment efforts in its business process outsourcing (BPO) sector will continue to boost the country’s economic growth. The Kenyan government announced that it was looking to incorporate high-skilled IT services such as software development, animation...
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Latest News

FeaturesStaff Writer -

Offboarded Employees and ITAM – It Doesn’t Have to Be a Mess

As today’s workplace shifted to digital, companies often focus heavily on onboarding, but what happens when an employee decides...
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