Friday, April 18, 2025
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BPO

Enterprise IT

Boosting SA Employment with Business Process Outsourcing (BPO)

Mamsi Nkosi -
One of South Africa's pressing challenges is generating meaningful employment, particularly for its youth population. CCI, a leading player in the BPO sector, serves an international clientele across Africa. Its focus on growth, quality service, and long-term partnerships has positioned...
Artificial Intelligence

Sama to Empower 2000 Youth and Women in AI Innovation

Eva Sgroi -
In an effort to bridge the digital divide, Sama has announced plans to hire and train 2000 youth and women to work on progressive AI projects outsourced to Sama by several Fortune 500 companies. By retaining the workforce, Sama is actively...
Features

Underpinning SA’s BPO Explosion

Luis Monzon -
As highlighted in a recent Front Office BPO Omnibus Survey, South Africa is a top CX offshore destination for global clients. Thanks to South Africa’s contact centre experience, competitive pricing and factors such as our neutral English accent, the...
General

Using technology to augment the human experience in business process outsourcing

Staff Writer -
In this highly computerised digital age, consumers expect all businesses to be switched on and to respond to their requests 24/7. Able to self-serve and at ease sourcing views and insights from comparison sites and customer forums, these customers...
General

South African companies must take advantage of business process services

Staff Writer -
There’s a golden opportunity for South African companies – one that turns their delay in investing in outsourcing and shared services into a unique strength. By plugging directly into the delivery machine of an experienced business process services provider,...
Mobile and Telecoms

Airtel Nigeria boss dismisses concerns over tower sales

Staff Writer -
Chief Executive Officer and Managing Director of Airtel Nigeria, Segun Ogunsanya, has assured that the move by Telecoms Operators to transfer their tower assets to Tower Management Companies would lead to the creation of more employment opportunities for experts...
Enterprise IT

The growing influence of the Cloud

Staff Writer -
The growth and popularity of cloud with the consumer in recent months has meant companies are finding the need to respond to an ever-increasing demand for their services. These new service offerings, therefore, need to be a priority for...
Features

Growing South Africa’s skills quotient

Staff Writer -
South Africa’s performance in several key economic areas – and a few others that have not enjoyed due priority – has been moderate in the past few years, when most commentators have been expecting explosive growth. Focus area flops For a...
Features

BPO growth could lead to better times for SA’s unemployed

Staff Writer -
Few industries within the current market demonstrate the level of growth that the Business Process Outsourcing (BPO) industry does – and this is significant in terms of domestic efforts to create jobs. This is according to Kobus van der Westhuizen, Senior...
Mobile and Telecoms

Indian company keen on Ugandan electricity sector

Staff Writer -
India’s Spanco revealed on Monday that they aim to move into Uganda’s electricity distribution sector. Spanco, known for its call centre operations in India, also has operations in power, e-governance and systems integration, and hopes this move into Uganda will...
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Latest News

Artificial IntelligenceStaff Writer -

The Deepfake dilemma: how business leaders can safeguard against AI-driven deception

Social media and online news platforms are filled with dynamic video and audio content designed to captivate audiences. But...
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