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BPO

Boosting SA Employment with Business Process Outsourcing (BPO)

One of South Africa's pressing challenges is generating meaningful employment, particularly for its youth population. CCI, a leading player in the BPO sector, serves an international clientele across Africa. Its focus on growth, quality service, and long-term partnerships has positioned...

Sama to Empower 2000 Youth and Women in AI Innovation

In an effort to bridge the digital divide, Sama has announced plans to hire and train 2000 youth and women to work on progressive AI projects outsourced to Sama by several Fortune 500 companies. By retaining the workforce, Sama is actively...

Underpinning SA’s BPO Explosion

As highlighted in a recent Front Office BPO Omnibus Survey, South Africa is a top CX offshore destination for global clients. Thanks to South Africa’s contact centre experience, competitive pricing and factors such as our neutral English accent, the...

Using technology to augment the human experience in business process outsourcing

In this highly computerised digital age, consumers expect all businesses to be switched on and to respond to their requests 24/7. Able to self-serve and at ease sourcing views and insights from comparison sites and customer forums, these customers...

South African companies must take advantage of business process services

There’s a golden opportunity for South African companies – one that turns their delay in investing in outsourcing and shared services into a unique strength. By plugging directly into the delivery machine of an experienced business process services provider,...

Airtel Nigeria boss dismisses concerns over tower sales

Chief Executive Officer and Managing Director of Airtel Nigeria, Segun Ogunsanya, has assured that the move by Telecoms Operators to transfer their tower assets to Tower Management Companies would lead to the creation of more employment opportunities for experts...

The growing influence of the Cloud

The growth and popularity of cloud with the consumer in recent months has meant companies are finding the need to respond to an ever-increasing demand for their services. These new service offerings, therefore, need to be a priority for...

Growing South Africa’s skills quotient

South Africa’s performance in several key economic areas – and a few others that have not enjoyed due priority – has been moderate in the past few years, when most commentators have been expecting explosive growth. Focus area flops For a...

BPO growth could lead to better times for SA’s unemployed

Few industries within the current market demonstrate the level of growth that the Business Process Outsourcing (BPO) industry does – and this is significant in terms of domestic efforts to create jobs. This is according to Kobus van der Westhuizen, Senior...

Indian company keen on Ugandan electricity sector

India’s Spanco revealed on Monday that they aim to move into Uganda’s electricity distribution sector. Spanco, known for its call centre operations in India, also has operations in power, e-governance and systems integration, and hopes this move into Uganda will...
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How Much Data Does Streaming Use?

Video streaming is the next big thing in the entertainment business. More consumers are developing a preference for streaming...
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