Thursday, May 23, 2024
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Consolidate interaction recordings to mitigate risk and compliancy issues

Companies that contract with customers telephonically, or via any paperless channel, need to do so in compliance with a slew of legislation designed to limit potential abuse. This is especially true of the financial sector where it has become standard...
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‘Six Signs You’re Reading AI-Generated Text’

Managing Partner, Instinctif Partners, Kim Polley, says, "In the digital age, the ability to differentiate between human-authored and AI-generated...
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