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Consolidate interaction recordings to mitigate risk and compliancy issues

Companies that contract with customers telephonically, or via any paperless channel, need to do so in compliance with a slew of legislation designed to limit potential abuse. This is especially true of the financial sector where it has become standard...
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SAP Debuts Business Data Cloud with Databricks to Enhance AI

SAP SE has unveiled SAP Business Data Cloud, a breakthrough solution that combines all SAP and third-party data across...
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