Thursday, January 16, 2025
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B2C companies

Top 5 common misconceptions about CX

While some South African companies have opened themselves to the opportunities offered by Customer Experience (CX), many either do not fully understand it or simply see it as a bolt-on to existing systems. Qaalfa Dibeehi, Forrester’s VP and principle consultant...
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Latest News

Mastercard Unveils Expansion in West Africa

Mastercard has opened its first office in Accra, Ghana, expanding its operations in West Africa. This strategic milestone demonstrates Mastercard's...
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