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Avaya communications

Artificial Intelligence

GITEX 2019: AI bots set to transform the banking industry

Jenna Delport -
Mashreq, a leading financial institution in the UAE, announced on Tuesday, 8 October 2019, that it has partnered with Avaya and Koopid to recreate its banking experience - the transformation focusses on customer experience, including self-service capabilities, with the...
Company News

GITEX 2019: Raya Contact Center undergoes digital transformation thanks to Avaya

Jenna Delport -
Unified communications company, Avaya announced on Monday, 7 October 2019, that it has powered Raya Contact Center, a business process outsourcing service provider, with the resources needed to embark on a digital transformation project. The partnership will see Raya...
Cloud Computing

GITEX 2019: Batelco and Avaya support SMEs through latest collaboration

Jenna Delport -
Avaya - a global communications and collaboration solutions company - announced on Monday, 7 October 2019, that Batelco - a digital solutions provider - has taken on Avaya’s market-leading portfolio of Contact Center (CC) and Unified Communications (UC) solutions...
Cloud Computing

GITEX 2019: Avaya and Microsoft collaboration set to expand contact centre cloud solutions

Jenna Delport -
Global communications company, Avaya took to the GITEX Technology Week stage to announce that it plans on bringing contact centre services to the cloud thanks to its new partnership with Microsoft. The new Avaya IX-CC offering will be available on...
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Latest News

Artificial IntelligenceMamsi Nkosi -

How Can AI Smart Telematics Enhance Safety in South Africa?

The rapidly expanding and widespread use of systems like AI language models and other natural language processing (NLP) tools...
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