Thursday, June 12, 2025
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Andre le Roux

Features

Are mathematical models ideal for contact centres?

Staff Writer -
If a contact centre executive could have anything, it would be certainty… of contact demand, resource availability, operational efficiency, and, most importantly, of agent performance and customer experience delivery. Certainty in the complex environs of a contact centre operation,...
Enterprise IT

Interactive Intelligence’s new office and call to market

Staff Writer -
IP business communications and business process automation software specialist, Interactive Intelligence, recently celebrated the opening of its new-look South African office in Rivonia, Johannesburg. Company executives - including Managing Director, African Region, Andre le Roux and Executive Vice President, Worldwide...
Mobile and Telecoms

Interactive Intelligence closing in on Africa

Staff Writer -
Unified business communications company, Interactive Intelligence, recently opened a new office in Johannesburg. While only a local office, it offers a route for other companies to enter Africa. “There is no doubt that the birth of the organisation is good...
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Company NewsMamsi Nkosi -

Glovo Partners with Kenyan Government, Pledges Billions for Digital Growth & Jobs

Glovo, a technological platform, launched a historic Memorandum of Cooperation with Kenya's Ministry of Labour and Social Protection, led...
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