AI Chatbots

Artificial Intelligence

Are Chatbots the Answer for SA’s Service Delivery Woes?

Luis Monzon - July 6, 2021

South African Finance Minister Tito Mboweni recently said that communities and businesses are becoming increasingly intolerant of municipalities that can neither deliver basic services nor conduct their administration effectively. With lack of employee capacity being one of the root causes...

Artificial Intelligence

Chatbot Uptake to Remain Robust in Nigeria

Luis Monzon - May 14, 2020

Nigerian firms that offer extensive customer support on their platforms are eagerly snapping up chatbot solutions to improve Customer Experience (CX) and drive down costs. This technology is becoming simpler, cheaper to deploy, and can be integrated across various...

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Latest News

Cloud ComputingMamsi Nkosi - May 15, 2025

Cloud Best Practices for 2025

The global cloud computing market is projected to reach the $864 billion mark by next year and continue growing...

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Cybersecurity

Mimecast Strengthens SA Channel with First Distribution Partnership

Mamsi Nkosi - May 15, 2025

Company News

Citi & Standard Bank Arrange New Eurobond Deal for Kenyan Government

Mamsi Nkosi - May 15, 2025

East Africa

Safaricom Partners with Quickmart to Accelerate 4G & 5G Home Internet Access

Mamsi Nkosi - May 14, 2025

Cybersecurity

5 Tips to Protect Yourself from Cyber-Face Attacks

Mamsi Nkosi - May 14, 2025

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