AI and Consumer Experience Management

Artificial Intelligence

Why AI is the Next Best Thing for CX Management

Jenna Delport - July 28, 2020

While an omnichannel approach has become the norm across most industries, forward-looking businesses are considering the next level to gain competitive advantage. To disrupt a market using omnichannel strategy businesses will need to turn to Artificial Intelligence (AI), this...

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Latest News

Company NewsMamsi Nkosi - June 18, 2025

Zoho Launches a Tool to Extract Intelligence from Unstructured Business Data

Zoho launched Zia Hubs, a solution within Zoho WorkDrive that brings new forms of unstructured business data into the company's broad...

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Artificial Intelligence

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People

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