Wednesday, June 18, 2025
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1Stream

General

Customer service on a shoestring

Staff Writer -
The economic climate in South Africa can be comfortably described as volatile and, finding ways to entice new customers has never been more important. The cost of capturing customer attention in an already crowded market space is challenging as...
Education

Tech savvy contact centres are a must-have for higher learning institutions

Staff Writer -
There is endless data that supports claims of how technology is shifting how we interact with each other and with the information we gather, but even more telling than the numbers, is the change in terminology from a call...
Enterprise IT

Embracing technology change in contact centres

Staff Writer -
The South African contact centre industry has evolved to such an extent that it is becoming the focal point for corporate sales, service, and support. Factors like cloud computing, data analysis, and outsourced managed services indicate that the coming...
Enterprise IT

Cloud is about more than cost-cutting

Staff Writer -
Analysts such as Gartner have long said that the cloud isn’t about recession-busting or cutting costs any more – but perhaps it never was, says 1Stream director, Bruce von Maltitz. “I think there has always been massive confusion about the...
Features

VoIP quality and reliability? No problem.

Staff Writer -
Rubbish in, rubbish out VoIP is often derided for quality or reliability issues with phone and call centre systems, but in reality it is completely ready for carrier-class communications. As evidence of their belief in their own technology, it is common...
Features

Is your hosted technology provider a trusted advisor or box dropper?

Staff Writer -
The case for cloud is now closed. The business case for cloud-based call centres is irrefutable – it is almost always better to leave the procurement, configuration, operation, maintenance and updating of a complex technology platform up to the...
Features

Integrating social media into your customer contact strategy

Staff Writer -
Too many business owners are missing out on valuable feedback because they still dismiss social media as a fringe issue, says Jed Hewson of 1Stream. “We speak to a lot of people who think that opinions about their companies expressed...
Features

Hosted call centres – safer than doing it yourself?

Staff Writer -
Security concerns are often cited as a reason why businesses are reluctant to adopt hosted and cloud-based strategies – but, according to Jed Hewson of hosted call centre company 1Stream, hosting might actually improve security. “The moment you start to...
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Latest News

Artificial IntelligenceMamsi Nkosi -

G42 Partners with Liquid AI to Launch Enterprise-Ready Generative AI Solutions

G42, the Abu Dhabi-based global technology group, and Liquid AI, an efficient foundation models company, announced a multifaceted commercial...
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