WEBINAR

SELL FASTER AND MORE TO YOUR DIGITAL CUSTOMER WITH GENESYS

Date: 10 June
Time: 11-12pm

Prospects interact with your company by phone, instant messaging, email, mobile app or social channels, providing a deep treasure trove of data that your sales team can utilize to close deals.

Join us on the 10th of June for this FREE webinar and learn how to:

  • Increase your sales conversion rate by harnessing unstructured data within your organisation.
  • Engage with the right prospects timeously.
  • Help your sales teams focus on pertinent customer data.
  • Use Ai to predict outcomes and trigger profitable engagements.
  • Find out how moving from on-premise to a cloud solution can take your CX to the next level.

Speakers

Eldon Phukuile

Chairperson – Board of Directors at Customer Experience South Africa (CXSA)

Eldon Phukuile - Customer Experience South Africa (CXSA) - Chairperson - Board of Directors, Customer Experience Leader, Strategist and Advisory (https://www.cxsa.org.za/). Eldon holds a number of advisory positions in companies like Frontier Markets, lectures at MANCOSA and is a former Commercial Operations Manager at Conduent and a former CX Design Manager at Vodacom. He has a particular interest in transforming customer-centric strategic business capabilities, driving elevated experience outcomes and achieving mutual stakeholder value. His vision is to create platforms for Customer Experience professionals ­­, as well as to obtain recognition for making South Africa the most customer centric that it can be. Eldon is energised by connecting people to other people and things that matter to them, to enable progress that matters to them.

Pieter van Eyssen

Principal Solution Consultant at Genesys, South & East Africa

Pieter van Eyssen is a Principal Solution Consultant at Genesys for the South & East Africa region. In this capacity, Pieter collaborates and works closely with Account Executives, Channel Partners and Customers to discover, plan and engineer Genesys solutions to ensure that all business and customer experience objectives are met through the different strategies utilized. With an extensive prior background in Professional Services, wherein his responsibilities included implementation, configuration, integration and support of Genesys solutions, for small and large scale projects within South Africa and Europe and across a range of vertical sectors, Pieter has acquired more than 17 years of experience related to the customer service and experience industry.

Alichia Griffith

Solution Consulting, Genesys
Southern and Eastern Africa

Alichia manages the Solution Consulting team for Genesys in the Southern and Eastern Africa region.  In this capacity, Alichia collaborates and works closely with her team, Account Executives, Channel Partners and Customers on all levels,  to discover, plan and engineer Genesys solutions to ensure that all business and customer experience objectives are met through the different strategies utilised.  Alichia has more than 10 years of CX experience and has worked on large scale customer experience projects across a wide range of vertical markets over the past five years with Genesys.  Very passionate about Genesys, CX, AI and about helping good organizations become great, in this ever changing world.

Sessions

11:10 – 11:40 Session 01:

Sell Faster and More to your Digital Customer
The industry average conversion rate from qualified leads to sales is around 2%. This conversion rate is so low because businesses are drowning in data and are unable to utilise the human touch in a smart way. Engagements are too late and disconnected from the journey.  Sales teams can’t have meaningful interactions as the right data is too hard to find. In this demo you will learn how Artificial Intelligence can help by predicting outcomes and triggering engagements with the right sales resource in real time, at the right time, with the right prospect.

Speaker:
Pieter van Eyssen is a Principal Solution Consultant at Genesys for the South & East Africa region

11:40 – 12:00 Session 02:

Accelerate with Genesys Cloud – It’s the last CX cloud you’ll ever need.
An investment in an on-premises solution makes it tough to adapt to change, but standing still isn’t an option. That’s why we want to move you to Genesys Cloud, where you’ll achieve better outcomes and always live on the edge of innovation.  Join this webinar to understand how we will smooth your move to the cloud with experience and a personalized plan.

Speaker:
Alichia Griffith, Manager – Solution Consulting, Genesys South- and Eastern Africa

12:00 Close

Register