Bob van Dijk, CEO of Naspers and Prosus believes that Amazon may not enter South Africa’s eCommerce sector “any time soon”. According to TechCentral, a key reason for this is "Naspers-controlled e-retailer Takealot.com is doing a really, really good job serving South African online consumers". “We look closely at the...
Last month Game launched a refreshed eCommerce platform supported by an investment from Massmart and a dedicated support team in Walmart’s global tech hub in Bangalore, India.  The website is equipped with new features, functionalities, and product categories – aimed at providing a more streamlined experience for the customer. In April...
On 18 December 2017 Kwesé TV and MTN announced that the companies will collaborate on the sale of Kwesé TV decoders through MTN stores across Nigeria. For any consumers who are looking to subscribe to Kwesé TV can now walk into any participating MTN store and purchase a Kwesé kit...
Price has always been the most vital differentiator for consumers, when choosing between competing offerings. In the digital era, however, customer service and experience is fast replacing price as a way for retailers to distinguish themselves from the competition. Within a shopping centre, retail shop, restaurant or hotel, customer satisfaction...
2018 has indeed been a tough year for South African businesses. Many organisations have faced closing their doors or reinventing themselves in order to remain in business. Now more than ever, companies need to differentiate themselves, and the most viable way to do this is through reorganisation around customers and...
The age of virtual reality is officially here and it is a race towards perfection. Consumers are now engaging with gameplay and simulations in ways once only thought possible in science fiction. Ushered in by the groundbreaking development of the Oculus Rift, the market now boasts a number of...
South Africa’s eCommerce industry is booming as a result of retailers who were constrained from operating normally due to lockdown and safety restrictions. Now, with lockdown restrictions easing, the temptation is to throttle back on online efforts and go back to the ways of old. That would be a big...
Today, Telkom announced its Black Friday Monate deals, which include smartphones, laptops and show-stopping savings on data packages. Some of the deals include up to 150GB of free data with a smartphone purchase. The semi-private telecom says that this Black Friday, it wants to ensure that "everyone can afford to...
As South African consumers and retailers prepare for the shopping spree associated with the international trend of Black Friday and Cyber Monday, the real achievement for the country will be the expected improvement in the adoption of e-Commerce. Dr Christoph Nieuwoudt, CEO of FNB Consumer says, South Africa’s e-Commerce is...
South African consumers are increasingly turning to e-commerce platforms when looking for, comparing and purchasing a variety of items. This is according to Kevin Tucker, founder of PriceCheck, Africa’s largest product discovery and comparison service, who notes that PriceCheck’s recent user survey identified ‘ease and efficiency’ as South African’s...
The world is reeling from the impact of the novel coronavirus, companies are suffering from cuts in profits and thousands of employees are forced home. However, what seems like a desperate moment in history can actually be turned into a great opportunity. Why, you might ask? The answer is simple,...
According to BankservAfrica, Debit and credit card transactions reached 4.8 million during this year’s Black Friday. This represents a 4% year-on-year growth on 2017’s 4.7 million. BankservAfrica’s figures, which covers all in-store card transactions (excluding ATM) by BankservAfrica between 00:00 – 23:59 on 23 November 2018, showed the highest transaction...
eCommerce is said to be providing a ray of hope for South Africa's local economy with transactions hitting a record high in May and June. And, while there will be some levelling off, DPO South Africa says the new love affair with digital commerce is unlikely to fade in...
KFC South Africa has launched its very own in-house delivery service – KFC Delivery PLUS, enabling consumers to place their orders via the KFC mobile app or website. To get the service off to a running start, KFC is also offering free delivery until the end of the year. People...
For years, the threat of online shopping to brick-and-mortar has dominated the conversation in retail. The 2010s saw technological devices become savvier and with that, buying things online became as easy as sending a text message. In 2014, a PwC Global Consumer Insights Survey revealed only 36% of consumers shopped...
As an active and key player in digital transformation, Vodacom hosted its partners to a retail & logistics vertical engagement. Among other topic discussion aspects, the vertical engagements touched on the fundamentals of securing the future success of businesses through multi-dimensional, innovative solutions. It also focussed on the digital world...
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