For many industries, predicting the future during a pandemic would be difficult – if not impossible. Retail is different. Why? Because COVID-19 has acted as an accelerant for digital transformation - fuelling and amplifying trends that have been creeping in for years. You could even call this “Covid acceleration.” McKinsey recently...
Everyone’s favourite retail holiday has always been Black Friday, but have you heard of Singles’ Day? The holiday was introduced in the early ‘90s by Chinese university students as a commemoration of their single status. The essence of the festival was for singles to enjoy the freedom and buying power...
Black Friday in 2020 is expected to see more South Africans than ever before shopping, and paying, online. According to a recent McKinsey & Company consumer sentiment survey, 40% of consumers intend to continue online shopping spend even when the COVID-19 pandemic is over. Thomas Pays, CEO and co-founder of...
Pick n Pay has revealed that, instead of receiving a printed receipt, Smart Shoppers can now have their till receipts sent directly to their email. These will also be loaded onto the customer’s PnP mobile app profile for 90 days so that they are saved in one place for...
The fast pace of digital progress in the financial world has made it easier than ever for people to transact, make purchases, and manage their money online. For most people, speed and convenience are two of the most important benefits that a digital transaction offers, and many businesses invest...
The impact of COVID-19 on both consumers and retailers is becoming evident. Retailers are under pressure to reimagine and transform their businesses, build-out eCommerce solutions and expand their online offerings. Consumers, having already navigated a difficult year, and still uncertain about what the future holds, are likely to spend more...
Despite 2020 being a very tough year for almost everyone, there's nothing to be gained from not recognising Black Friday and the festive season at large. This is according to Matthew Leighton, spokesperson for OneDayOnly, who says that now more than ever, the economy requires stimulation and regrowth –...
Pick n Pay has acquired Bottles - an online grocery delivery service. The agreement, which concluded on 20 October, is expected to strengthen what is said to be sub-Saharan Africa’s 'largest and most popular online grocery business'. Bottles was launched in 2016 as South Africa’s first alcohol on-demand delivery app,...
With the start of lockdown in South Africa now over six months ago, certain behavioural and shopping trends have started to become clear. The extreme regulations necessary in Level 5 significantly contributed to an increased uptake in online shopping, and put eCommerce into the focal point as a viable...
South Africa is about to move into Lockdown Level One as from midnight on Sunday, 20 September. And while the hard lockdown saw eCommerce activity skyrocket to unprecedented levels, trade volumes in brick and mortar stores have already started to see a pick-up during the previous shift down to...
Jumia has expanded its delivery service with the introduction of new pick-up locations across Ghana - something that the company hopes will allow customers to receive their orders faster while saving money. With over 20 pick up stations already operational in Accra and Kumasi, new stations will open in the...
Second-hand goods chain, Cash Crusaders has built and launched 'Click & Collect', the first instalment in taking their retail business online. “Although we’ve been planning the launch of eCommerce for our business for a while, COVID-19 rapidly increased the rate in which we rolled the service out,” says Sean Stegmann,...
As part of Facebook's plan to create a place for users to discover businesses and shop for products, it is testing a dedicated shopping tab within the main app. "During the COVID-19 pandemic, the shift to online shopping has rapidly accelerated, with an estimated 85% of people worldwide now shopping...
COVID-19 lockdown regulations coupled with store closures have resulted in several consumers turning to online shopping for essential products and services. Average eCommerce spend recorded on FNB Merchant devices grew 30% year-on-year during the 1st half of 2020 compared to 2019. During the same period, the active eCommerce merchant...
Ride-hailing service, Gozem has launched a new mobile service that'll allow users to order groceries, gas canisters and other essential items. This new service comes at a time of social distancing, lockdowns and curfews across the world due to the coronavirus pandemic. Gozem’s eCommerce service is said to help users...
10 years ago, South Africa (SA) was a very different place. Ordering a cab required a phone call well in advance to reserve a meter taxi and local eCommerce amounted to R2 bn for the year. Fast forward to 2020 where eCommerce has surpassed the R14 billion mark, and a...
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