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The evolution of the contact centre

February 18, 2010 • FeaturesComments (2)

Twenty years ago, inbound call centres consisted of groups of people with telephones and in some cases even headsets, ready to answer customer calls which were delivered to agents in a hunt-group fashion. Today, routing is much more sophisticated...

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Storing and protecting data in an increasingly virtual world

February 15, 2010 • FeaturesComments Off on Storing and protecting data in an increasingly virtual world

Rajen Naicker, Overland Product Specialist at Drive Control Corporation (DCC), tackles the challenges around the much-discussed virtualization...

Outsourcing – know your options

February 10, 2010 • FeaturesComments (1)

Dawie Bloomberg, Business Services Director at The Webcom Group, proposes different scenarios for IT outsourcing that might just give organizations better ideas than the cloud computing option...

Financial Performance Management: The bigger picture

February 9, 2010 • FeaturesComments Off on Financial Performance Management: The bigger picture

David McWilliam, Regional Manager BI & PM, IBM Software Group, sub-Sahara Africa, discusses the role of Business Intelligence in organizations and the importance of implementing an integrated Financial Performance Management (FPM) system...

Cash-strapped IT departments turn to Storage as a Service (StaaS)

February 4, 2010 • FeaturesComments Off on Cash-strapped IT departments turn to Storage as a Service (StaaS)

John Hope-Bailie, technical director of Demand Data, explains why data storage companies swear on Storage as a Service (StaaS) technology to meet the increased demand in the market...

A closer look at the Apple iPad – is it here to stay?

February 4, 2010 • FeaturesComments (2)

The iPad is not the first tablet device to emerge from Apple`s laboratories. Back in 1993 the launch of the Newton MessagePad 100 took that accolade and Apple has been attempting to produce something in the same vein for the last decade...

Why local is truly lekker

February 1, 2010 • FeaturesComments Off on Why local is truly lekker

Kgabo Badimo, MD of Spescom DataVoice, explains why local South African technology might just be what we need to address local business needs in the country...

Apple Tablet, zero impact on emerging markets?

January 28, 2010 • FeaturesComments (1)

Julien Blin, Principal Analyst & CEO at JBB Research, USA, tells why the new Apple Tablet or iPad will not really gain momentum in the developing markets across the globe...

Why TCO concept is so hot now

January 25, 2010 • FeaturesComments Off on Why TCO concept is so hot now

Hewlett Packard is upbeat about its Total Cost of Ownership concept, which it believes enables organizations manage costs and improve efficiency...

Nashua Mobile: Telecom service providers must add value to B2B customers

January 21, 2010 • FeaturesComments Off on Nashua Mobile: Telecom service providers must add value to B2B customers

South African telecommunications service providers need to rethink their approach to the small and medium sized business (SMB) market or risk disintermediation in the future, according to Tim Walter, General Manager for Product and Marketing at independent...

HP: In the future we won’t go to the shops asking for a “cloud” solution

January 20, 2010 • FeaturesComments Off on HP: In the future we won’t go to the shops asking for a “cloud” solution

HP Industry Standard Servers managers, Rory Green and Andrew McNiven, make virtualization and cloud computing seem so easy, that you start wondering when Africa will become a huge “cloud” itself. Turns out it is a matter of why not, not when...

The future of telephony

January 20, 2010 • FeaturesComments (1)

Fiona Mclean-Banks, Polycom Business Development Manager at Zycko South Africa, discusses her views on next-generation telephone services...

Too much repetition can kill email branding effectiveness

January 19, 2010 • FeaturesComments (5)

Dries Morris, operations director at Securicom, a specialist IT security company which offers a server-based email branding solution, eBranding, warns that companies need to be on the ball to get the most out of their email branding efforts...

Cheaper cellphone calls to drive SMS uptake in 2010

January 18, 2010 • FeaturesComments (1)

Pieter Streicher, Managing Director of BulkSMS.com, argues that the possible reduction in mobile call charges will change consumer behaviour...

Top 10 resolutions for the African wireless market in 2010

January 5, 2010 • FeaturesComments Off on Top 10 resolutions for the African wireless market in 2010

2010, the year of mobility? According to Julien Blin, Principal Analyst and CEO at technologies research and consulting services company JBB Research, based in USA, the African continent will undergo a higher focus on 4G technologies, cheaper,...

Economic downturn restores Investment in IT

December 3, 2009 • FeaturesComments Off on Economic downturn restores Investment in IT

According to the global study released by Accenture and produced in cooperation with the Economist Intelligence Unit, 72 percent of business and information technology (IT) executives say their organisations place greater...