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2010 communications trends that redefine the customer experience

July 5, 2010 • FeaturesComments Off on 2010 communications trends that redefine the customer experience

The next-generation user experience is the result of converging communications technology and a new openness in terms of how, when and what people communicate – it’s what happens when advancing technological enablement meets the ‘inclusive’, ‘integrated’ and ‘intuitive’ generation. Going forward, this will...

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Reliability is key – telecoms in the financial services

July 1, 2010 • FeaturesComments Off on Reliability is key – telecoms in the financial services

No matter what industry sector an organisation falls into, telecommunications forms the vital backbone of the entire infrastructure, and needs to be up and running at all times. However, for the financial services sector reliability and durability are...

From rich media to rich-information media

July 1, 2010 • FeaturesComments Off on From rich media to rich-information media

Many marketers and agencies struggle to define rich media during an ad buy, simply describing it as any format that allows for interaction with the end-user. Or they’ll simply think of an ad that makes use of streaming video or Flash to present a...

GRC as a corporate strategic weapon

June 29, 2010 • FeaturesComments Off on GRC as a corporate strategic weapon

Governance, Risk and Compliance (GRC) has become a prime concern for organisations in recent years – a result of new legislation and industry specific requirements, as well as an increased awareness of the benefits GRC brings. Ultimately, an...

CIOs in for a turbulent year

June 24, 2010 • FeaturesComments Off on CIOs in for a turbulent year

Despite an economy which is clawing itself back from the recession, most companies remain risk averse. Management will be looking to grow sales with flat budgets and no skills increase. The only way to achieve this is by transforming the business through...

Data Backup: An inconvenient necessity

June 22, 2010 • FeaturesComments Off on Data Backup: An inconvenient necessity

Data backup, storage and retrieval issues have gained currency in recent months with rumours of increased system-corrupting malware threats doing the rounds. However, rather than replying on unsubstantiated stories for motivation, computer users would be...

Worldwide Cloud Services Market to Surpass $68 Billion

June 22, 2010 • FeaturesComments Off on Worldwide Cloud Services Market to Surpass $68 Billion

Worldwide cloud services revenue is forecast to reach $68.3 billion in 2010, a 16.6 per cent increase from 2009 revenue of $58.6 billion, according to Gartner, Inc. The industry is poised for strong growth through 2014, when worldwide cloud services revenue...

World Cup influences how the service industry game gets played

June 21, 2010 • FeaturesComments Off on World Cup influences how the service industry game gets played

Many businesses are boosting service capacity to cope with the additional demand expected during the World Cup period. Take into consideration the emphasis already placed by government on providing sufficient accommodation for the estimated 3 million foreign...

Poor customer service could cost companies millions

June 18, 2010 • FeaturesComments Off on Poor customer service could cost companies millions

Do you know how much revenue your business loses each year because customers are dissatisfied with the service they experience? Few businesses sit down and do the maths about how many customers and transactions they lose as a result of poor service in a...

Saas, a promise too far?

June 14, 2010 • FeaturesComments Off on Saas, a promise too far?

Software as a service (SaaS) will have a role in the future of IT, but not the dominant future that was first thought, according to Gartner, Inc. Organisations should carefully assess their software needs in light of the current promises delivered on by SaaS....

Data services to push base station modernisation in Africa

June 10, 2010 • FeaturesComments Off on Data services to push base station modernisation in Africa

“The surge in mobile data and broadband traffic is somewhat of a double-edged sword,” says Aingharan Kanagaratnam, Head of Engagement Practice: Mobile Broadband at Ericsson. “While it finally hails the sufficient uptake of mobile broadband, the ‘Smart...

Cheaper telecommunications costs do not result in long-term savings

June 8, 2010 • FeaturesComments Off on Cheaper telecommunications costs do not result in long-term savings

Companies continue to spend Billions of Rands on voice and data communications, however they are under a common misconception: that they are getting a reduction in cost from service providers who promise cheaper prices. This is according to Craig Young Group...

Integrated ERP, the intelligent choice for medium-sized distribution businesses

June 3, 2010 • FeaturesComments Off on Integrated ERP, the intelligent choice for medium-sized distribution businesses

Choosing an integrated enterprise resource planning (ERP) solution over best-of-breed technologies doesn’t have to mean sacrificing on quality or functionality. And for mid-tier distribution concerns, integrated over best-of-breed is the intelligent choice....

Who will win the battle for paid content?

May 31, 2010 • FeaturesComments Off on Who will win the battle for paid content?

Facing some hard economic realities, an increasing number of publishers are looking to monetise their online properties by putting walls around some or all of their content and charging for it. Richard Mullins, director at Acceleration looks at the possible...

ERP must be right-sized to fly in Africa

May 25, 2010 • FeaturesComments (1)

While companies in Africa have historically been slower off the mark in using IT to automate business processes, they are fast catching up and those still relying on manual systems are no longer commonplace. This is according to Paul Marketos, Managing...

Going green? It’s harder than you think

May 20, 2010 • FeaturesComments Off on Going green? It’s harder than you think

As organisations and consumers alike feel the pressure to ‘go green’, they need know the full lifecycle of the products they choose in order to avoid ‘the sin of the hidden trade-off’ Non-toxic? Eco-friendly? Green? Energy-efficient?...