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Digital Transformation

Just recently Kenya suffered the worst locust outbreak in 70 years. With fears of a second wave of the winged scourge blotting the sky over farmer’s crops, scientists are turning to a new tracking programme in the hopes of preventing another surge, reports The Guardian. The UN has described the...
According to Mastercard, giving people the ability to pay only for what they use, as they need it, can lift millions of people across Africa out of poverty and make prosperity possible. A new white paper titled Pay on Demand: The Digital Path to Financial Inclusion, from Mastercard, explores how...
The Department of Home Affairs in South Africa is set to work on a number of new tech-focused initiatives over the oncoming financial year, reports My Broadband looking at the National Treasury’s estimates of national expenditure in 2020. At the very top of the hierarchy of expenditures is the continued...
Polys, a project from Kaspersky Innovation Hub which is developing a secure online voting platform for businesses, universities and political parties has revealed its new prototype for the Polys Voting Machine. This new machine is the first of its kind to incorporate blockchain technologies and work alongside Polys online election...
The Johannesburg Stock Exchange (JSE) is preparing to set in motion a plan to use artificial intelligence (AI) to combat insider trading and other transgressions by listed companies, curving clandestine activities and corporate crookery, reports the Business Times. JSE CEO, Leila Fourie says the stock exchange was “investing heavily in...
Nutanix, a worldwide leader in enterprise cloud computing, announced the adoption of its software by UK-based Total Gas & Power, a gas and electricity supplier for industry, commercial and business sectors. Nutanix’s solution has placed the energy company on track to develop a single streamlined architecture, aiding it in reducing...
MTN Group announced that it has chosen Tecnotree to be a strategic partner for its Digital Transformation journey. Tecnotree, a global provider of business support systems for the telecom industry, will commence the transformation in Ghana. As the first country to undertake this process, MTN Ghana will use Tecnotree's Digital...
The global digital skills gap is growing at an alarming rate. Work is rapidly changing as the adoption of artificial intelligence grows, connectivity is accelerated, and new talent models and cognitive tools have become the norm. IT News Africa's Jenna Delport spoke to Terence Moolman, Chief HR Officer at SYSPRO...
Digital transformation is no longer a nice-to-have, it’s critical to the survival of your business. When the economy and business landscape is in a period of growth and prosperity, organisations can be forgiven for thinking that digital transformation is a luxury, something they can experiment with that doesn’t need to...
Despite the various economic and structural challenges that South Africa currently faces, there are many market opportunities and reasons to remain optimistic. An acceleration in cloud services adoption within the local enterprise space and recent investments made by global hyperscalers have served to boost foreign investor confidence, and positions South...
One of the most common misconceptions about digital transformation is that it’s about the implementation of cutting-edge technologies and IT systems that optimise operational processes. While technology plays an important part, it doesn’t give us the full picture. Many companies implement new digital tools and platforms only to find that...
With customer experience considered a significant factor in driving customer loyalty and retention, companies must do more to ensure their call centres are up to the task. This is where innovative technologies such as artificial intelligence (AI) and robotic process automation (RPA) have become instrumental. Whether they are inbound or...
Irrespective of industry sector, 81% of customers want to take matters into their own hands and solve queries before reaching out to a contact centre agent. In fact, 67% of people prefer self-service over speaking to a company representative. So, how can companies leverage this to differentiate themselves in...
Personalisation is more than just a trend. According to McKinsey, it has the potential to create up to $US3 trillion in new value for businesses, driven by the engines of data, marketing, eCommerce, analytics, design, and distribution. From the omnichannel to the email channel, personalisation can leverage relationships, sharpen...
2019 was a significant year for the technology sector. It brought rise to numerous technological innovations and new business models that have changed the face of global economies. 2020 promises even better technology. We’re on the edge of the fourth industrial revolution (4IR), where the speed of technology and...
Speed, mobility and agility have arguably become the greatest strengths reaped by organisations embracing the digital revolution. But what about visibility?  Companies are transforming technology infrastructure and processes at extraordinary rates, but at the same time are creating digital ‘islands’ using a multitude of new technologies and services that are...
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