Radisson Hotel Group has unveiled an AI-powered real-time price matching system that automatically matches lower hotel rates found on third-party booking platforms, making direct bookings faster, easier and more transparent. The new feature, now available on RadissonHotels.com, detects lower publicly…

Until recently, the modernisation of customs processes was a race to digitise paperwork and automate manual workflows. With that phase largely complete, we are entering a far more consequential era: the shift from automated systems to agentic ones. We are moving toward systems that…

Artificial intelligence (AI) is often framed in binary terms: either as an existential threat that will replace workers, or as a tool that will usher in the next wave of growth or productivity. The reality is likely to be more…

The Thinking Company has launched ThinkOS, a new human-centred thinking platform designed to help organisations strengthen decision-making, collaboration and problem-solving as artificial intelligence reshapes the workplace. The platform addresses a growing challenge facing businesses: while AI has made information and…

Kandua, a wholly owned subsidiary of Santam, has launched Jess, an AI-powered home companion designed to simplify home maintenance while improving trust, transparency and safety in South Africa’s home services sector. Described as the country’s first AI home companion, Jess…

Insurance fraud, unfortunately, is inevitable. A certain amount of fraud is priced into the product. The goal for insurers is to find the right balance – focusing on fraud prevention for the biggest cases without alienating trusted customers. But the AI age…

South Africa’s hiring teams are wrestling with a volume problem that traditional processes were never built to handle. A single retail or call-centre campaign can attract a few thousand applicants in a week, and manual CV review stretches time-to-fill from…

Artificial intelligence has evolved rapidly from simple conversational interfaces to proactive problem-solvers known as AI agents. As organizations look to scale their operations and automate complex processes, understanding the shift from traditional chatbots to autonomous AI agents is critical. These…

The way South Africans plan holidays is changing. Search engines gave us lists of links. AI agents give us answers, plans and bookings. Local platform FindMy is betting that the next December holiday will be planned in a conversation, not…

As AI agents move from assistants to operational actors inside enterprise environments, organizations face a new security challenge. Agents access systems, invoke tools, execute workflows, and make decisions with increasing autonomy. Exabeam announced Agent Behavior Verification (ABV). This new security…

For years, brand visibility meant dominating search engine rankings. That model is shifting. Many people now receive direct answers from AI tools such as ChatGPT, Gemini and Perplexity, or through AI-generated summaries embedded in search results. This new reality changes…

Type a sentence and get a picture. That’s the surface-level explanation of text-to-image AI. And while it’s technically accurate, it leaves out everything interesting about what’s actually happening. The technology behind it is sophisticated enough that understanding even the basics…