Four of Ghana’s mobile network operators (MNOs) have challenged the $6,924,762.60 fine imposed by the National Communications Authority (NCA) for various infractions in their licence conditions. The MNO’s have refused to pay the penalty.
Reports reveal that the MNOs were determined to get a better understanding and a clearer picture of the NCA’s action. They said the operators believed there might have been some disruption in service to consumers, but there were equally a number of factors that caused those disruptions and the “NCA is aware of them”. They mentioned fibre cuts by road contractors and cable theft, among other things, and said that they did not intend under any circumstances to disrupt services to their customers.
Meanwhile, the NCA has admitted to having received the individual petitions from the affected MNOs. It said the NCA had compiled all the concerns and was almost ready to issue a response through the media by 25 January.
According to the NCA, in the first quarter of 2018, the authority undertook QoS monitoring of all MNOs in the Greater Accra, Eastern, Western and Northern regions and two districts in the Ashanti Region in the phase one of a nationwide monitoring exercise.
The four network operators sanctioned for their non-compliance with various Quality of Service (QoS) requirements were AirtelTigo, Glo, MTN and Vodafone.
AirtelTigo is expected to pay $2,36 million, while Glo will pay $906,682, with MTN expected to cough out $1,84 million and Vodafone, $1,79 million.