Uber announced the rollout of a new feature in partnership with DPO Group and MTN Mobile Money. The feature will enable mobile money payments for partner drivers in Ghana. The taxi-hailing platform said it will not remove other payment methods.
“While we are not removing the cash option for drivers, we believe this partnership will provide a more efficient payment and cash collection solution that will ensure that partners have an easier method to pay Uber their service fees,” Mini Omokri, Business Development Manager for Uber in Sub-Saharan African has said.
The General Manager of Uber, West Africa, also explained that the new feature will help to address the issue of arrears owed by drivers.
“We are aware that the previous payment system for service fees was not as efficient as we would have liked, and this has caused some partners to go into arrears, so we hope this step will show drivers that we are committed to our partnership with them.”
Through this partnership, Uber wants to ensure driver-partners in Ghana, whether they operate part or full time on the platform have a seamless way of making payments via mobile.
In 2016, Uber partnered with SMSGH USSD-based mPOS service to enable a mobile money payment feature. Uber riders pay for rides via mobile money and how this works is that drivers dial a USSD code containing the driver’s four-digit business identification number (BIN) and the rider’s mobile number, select the mobile wallet provider and enter the amount to pay.
A bill prompt is then issued to the rider to confirm the transaction and complete payment with a wallet PIN. Both driver-partner and rider will then receive an SMS text as confirmation of payment.