The Communications Authority of Kenya (CA) has fined three mobile operators for failing to meet the quality of service (QoS) standards. The communication watchdog said that neither operator met the set for compliance with Safaricom scoring the least at 62.5 percent while Airtel and Telkom Kenya were rated at 75 percent each.
According to the QoS report by the CA, the tree operators failed to achieve the 80 percent minimum threshold set for compliance with a number of QoS parameters for the fourth year running.
In the previous year, Airtel’s and Telkom Kenya’s performance improved from 62.5 percent to 75 percent while Safaricom did not register improvement in terms of KPI scores. However, Safaricom had more signal presence and coverage across the country compared to Airtel and Telkom Kenya.
The report further states that the performance in 2015/16 has shown a remarkable improvement compared to the last two financial years albeit still below the threshold of 80 percent. Overall all the three mobile network operators failed to meet the minimum threshold of at least seven out of the eight KPIs measured.
The Authority has continuously invested in systems and infrastructure to better improve the performance of the sector and its assessment methods. Additionally, a new QoS framework has been developed in a bid to improve assessment of compliance by the operators.
Edited by Fundisiwe Maseko
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