Standard Bank, announced today that they have dropped their data charges on their mobile banking app.
This means that Standard Bank customers will no longer be charged for data, no matter what network they are on, when using the Standard Bank app. This follows an agreement with all major network operators in South Africa to zero-rate access to the banking app. The move comes just weeks after FNB announced that they would be dropping data charges on their mobile app.
“One of the drawbacks of using an app and related features like sending money or making payments, was that it encountered data charges. As we continue to enable our customers to achieve their nexts by expanding our mobile and digital offerings, our next step was to improve the user experience even further by dropping those added costs, effectively giving our customers greater access to mobile banking solutions,” says Vuyo Mpako, Head of Digital Banking and eCommerce at Standard Bank.
Standard Bank’s banking app for mobile devices lets users access and manage accounts on the go, make payments, check balances, and view accounts, among many other features and recent enhancements.
“We designed our app to be stable and reliable, and efficiencies are continuously built in to limit the time our clients spend online banking, so they have more time for the things that are important to them. Costs are, however, always a problem and this potentially prevented some customers from utilising the full spectrum of solutions on the app. There is now a vista of opportunity for those that truly want to harness the power of our app,” says Mr Mpako.
“This zero-rating comes at a time when customers are under financial pressure, and our hope is that this benefit will offer some relief, allowing customers to save a little extra towards things that are personal to them – whether that means spoiling themselves or putting money towards their next financial goal.”
“Our digital journey does not stop here, and we will continue to innovate to ensure customers can essentially manage their entire financial lives on the app via one access point,” continues Mr Mpako.