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Device safety under the spotlight – tips from a tech expert

July 28, 2017 • Mobile and Telecoms, Top Stories

mobile devices, weFix, laptops

Users should steer clear from bogus technicians when something goes wrong.

In the fast-moving world of technology, more emphasis should be placed on the basics- in order safeguard our computers and mobile devices.

Asharaf Rogers, Technical Training Manager at weFix – smart device repairs, explores a few fundamental guidelines he says will be valuable to consumers:

The no-go areas:

Rogers says direct sunlight is the main no-no and advises consumers to keep devices away from the following areas:

  • The front passenger seat
  • The dashboard of the car

“We can’t stress this enough; leaving a mobile phone, laptop or tablet in these areas is an explosion waiting to happen and naturally very dangerous,” he says.

The fixing:

Steer clear from bogus technicians when something goes wrong. According to Rogers, technicians should be certified, have a full understanding of the ESD safety requirements and be correctly equipped to handle a dangerous situation. Here’s what can go wrong if an expert technician is not consulted:

  • Misaligned screens, frames and covers
  • Completely new and different problem
  • Unusable device

Repair and protect:

But when handing a device in for repairs, consumers should ensure the following is in place to ensure maximum safety during the repair process:

  • Disconnect the battery
  • Seal cracked screens with sellotape or box tape
  • Include device accessories

Make a back-up

“We can’t stress the importance of adhering to these tips. Technicians are humans too, and while we are trained to fix the problem the device presents with, by ensuring the above is in place just makes the process easier,” Rogers says.

Access to information:

Yes, technicians have access to a consumer’s personal information on a device. But Rogers says strict policies are in place which prohibits access to a consumer’s personal information without his or her consent. The following can easily be accessed:

  • Photographs
  • Emails
  • Contact list

“When a client hands in a device, we do what’s necessary to fix it. Because of the nature of electronics, technicians are not always able to isolate the problem. If we need to access another part of the device, we can’t do so without consent of the client. And we take safety policies very seriously,” he says.

Must-have:

Device accessories are not just pretty fashion features, Rogers says great value for device protection lies in some of them. He suggests the following:

  • Screen protectors
  • Phone covers

“These days accessories have become quite fashionable, but they’re incredibly important and goes a long way to protect the device from damage. If you don’t yet have one, it’s time you get one,” he says.

Staff Writer

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