Kenyans who use the Safaricom network were not able to make calls, send messages and use the internet after the telecoms company suffered a network outage that affected the entire country. Customers were not able to send or receive calls or text messages for almost two hours. Data and M-Pesa services were also interrupted.
The mobile service provider released a statement warning users of the network outage.
According to a report by Reuters, Safaricom’s outage problem began at 9.30 am on Monday and the network has since been restored. The outage affected over 27 million Safaricom customers and millions more connected through the M-Pesa platform including KCB MPesa and CBA’s MShwari.
The company, in a statement said the Data, SMS, M-Pesa and Enterprise services will be available intermittently until the issue is fully resolved.
Many have taken to Twitter to express their views.
https://twitter.com/iGitz_/status/856409260380565504
CA to punish Safaricom over Monday's network downtime https://t.co/vkiraM1z56 @CA_Kenya @SafaricomLtd pic.twitter.com/J6UuUsSTdh
— The Star, Kenya (@TheStarKenya) April 24, 2017
Safaricom is experiencing a nationwide 'outage on voice, data and M-PESA services
— Christine Abulitsa (@Tinkalista) April 24, 2017
https://twitter.com/PL0_Lumumba/status/856487401765654528
Safaricom is experiencing a nationwide 'outage on voice, data and M-PESA services
— Christine Abulitsa (@Tinkalista) April 24, 2017
https://twitter.com/e9cf15ed9e77405/status/856485120496160768
Safaricom calling a country wide voice mpesa and data outage a slight tech hitch is really funny.
— SO$$?? (@ndunguini) April 24, 2017
https://twitter.com/PL0_Lumumba/status/856484252279603200
A moment of silence for all those who've rebooted their phones courtesy of Safaricom… ?? Airtel is bae.
— Defiant Reagan (@PkosgeyRawnald) April 24, 2017
Safaricom is a threat to national security, marriages, relationships and jobs. Couldn't call my boss to tell him am late @SafaricomLtd
— Dominic Mutai (@domimutai) April 24, 2017
The Safaricom Network Outage today was a dry run on how the network will be incapacitated on the Election Day
— Apollo Mboya, HSC (@MboyaApollo) April 24, 2017
Safaricom offered poor customer care services during the weekend, I called for an mpesa reversal 10 times only to be told it was too late
— Dennis Kiplimo™ ???? (@_ItsShark) April 24, 2017
Staff Writer
