Etisalat has launched an online self-service platform known as ‘MyEtisalat’. The plaftom can be accessed via and app and on the web. Its aim is to provide superior experience to subscribers on the network.
At the demo event Chief Product and Information Officer, Etisalat Nigeria, Otuyemi Otule, said the platform is an industry game changer as it simplifies the experience and journey of Etisalat customers across its various digital platforms. Etisalat self-service platform gives our customers full access to their account information and available services.
The platform which can be accessed via an app and on the web, empowers Etisalat customers with a vast bouquet of features and functions which allow them to manage all their Etisalat devservices without the need to remember, text or dial codes.
“The platform was developed as a result of intelligence generated from customer feedback and surveys. This is proof that Etisalat is a brand that cares about what its customers are saying and feeling and strives to respond to their feedback”, he said.
Otule said further that ‘My Etisalat’ service provides convenience and ease to subscribers while the service covers various segments of Etisalat business offerings such as prepaid, post-paid, airtime, data, roaming and value added services with features and functions second to none in the mobile telco space.
“With the innovative service, Etisalat customers can now also enjoy greater value when they use the platform as it gives them control over their preferences on the network. The self-service platform also offers unique security features that enable customers to disable their devices if stolen”, he stated.
In addition to the highlighted unique benefits, ‘MyEtisalat’ application is available on all major application platforms such as iOS, Android, Blackberry and Windows and is zero-rated, which means customers do not need data to use the application or to have an Etisalat SIM physically on their device to access this service on the web.