Kenyan mobile operator Safaricom has revealed that it has moved forward with changes to its Karibu post-pay scale, with a number of credits on offer. The move aims to bolster the existing plans for customers as well as entice new users to join the operator.
According to the operator, there will now be: “Credit in the popular KES 1,000 and KES 2,500 price plans expiring after 30 days,” but customers who have accumulated unused time, SMS and Internet bundles will be able to continue using them at “their own pace.”
Safaricom’s consumer business general manager Sylvia Mulinge said that Karibu post-pay customers “who have unused resources can keep them until they are used up.”
In April, Safaricom had said that Karibu post-pay tariff subscribers would lose all accumulated airtime, SMS and Internet data if it had not been used by May 26 2015.
It revoked that decision on May 1 2015, following an outcry from consumers.
Subscribers on the KES 1,000 monthly plan get 900 minutes for on-net calls, 100 minutes for calls to other networks, 100 MB of internet data and 100 on-net SMSs. Those on the KES 2,000 monthly plan get 2,200 minutes for on-net calls, 300 minutes to other networks, 250 MB of data and 250 on-net texts.