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Ghana: Vodafone supports Ebola call centre

April 28, 2015 • Mobile and Telecoms, Top Stories

Vodafone building (image credit: newscrest.co.nz)

The 63 health workers who will be operating the call centre have undergone rigorous training under the guidance of the GHS and WHO. (image credit: newscrest.co.nz)

The Vodafone Ghana Foundation is set to collaborate with Ghana Health Services (GHS) and Vantage Medical Solutions, with support from World Health Organisation (WHO), to launch a ‘health-worker-to-health worker’ call service regarding Ebola.

According to the company, the call centre will be utilised in order to provide health workers with access to technical advice, guidance, information, and support from trained call centre operators, on  infection, prevention and control measures.

According to Vodafone, 63 health workers will be operating the call centre. These health workers have undergone rigorous training under the guidance of the GHS and WHO. Vodafone Ghana CEO Haris Broumidis said the telecom operator is passionate about health and is proud to provide its mobile technology for the pioneering health initiative. Healthline 255 is the first medical call centre in Ghana and in Africa to offer a health worker-to-health worker advice.

According to, ctifmonline.com, Vodafone Ghana CEO, Mr Haris Broumidis said: “Vodafone is passionate about health and is proud to avail its mobile technology for this pioneering health initiative. Healthline 255 is the first medical call centre in Ghana and in Africa to offer a health worker-to-health worker (HW-to-HW) advise. We believe that communications technologies can be used to address some of the world’s most pressing humanitarian challenges; and we will continue to champion initiatives and build partnerships that improve the lives of people within our communities.”

Whilst the number of Ebola cases maybe tapering in West Africa, new cases continue to be reported. As of 15 April, the outbreak, which has persisted for more than a year, has infected 25,826 people and resulted in 10,704 deaths, according to WHO.

“This initiative is a multi-sectoral partnership, deeply cognisant that pandemics. such as Ebola have no boundaries. Ultimately, health is a ‘shared responsibility’ and this partnership illustrates the need to work together using our comparative strengths and resources to fight this pandemic,” added Dr Robalo. This is a multi-sectoral public-private partnership – bringing together government, WHO and the telecommunications sector.

Staff Writer

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