Orange Botswana has entered into a multi-year managed services agreement with Ericsson. Through this agreement, Ericsson will manage network operations for Orange Botswana. According to both parties, this is an effort by Orange to optimise its network and IT operations with the aim to further improve Quality of Service and customer experience.
Under the terms of the contract, Ericsson will assume responsibility of the operational management and field maintenance of Orange Botswana’s network infrastructure. This agreement therefore allows Orange Botswana to leverage on Ericsson’s technical expertise and experience to maintain and further improve its network performance. This will then give Orange the edge to focus on its core business of delivering superior products and services that cater to the needs of its customers. As a result, 27 employees from Orange Botswana joined Ericsson as of the 1st September 2014 on terms similar to those enjoyed at Orange Botswana.
Philippe Baudin, Chief Executive Officer, Orange Botswana, said: “This agreement with Ericsson reflects our long-standing partnership, and our ongoing commitment to deliver on a simple promise: to be first for service, value, and innovation.”
Karl Johan-Nybell, Vice President, Managed Services, Ericsson sub-Saharan Africa, commented: “As Africa’s leading provider of managed services, we are committed to bringing our global expertise and experience in this field to bear on this engagement, with the aim of affording Orange’s customers quality services and superior network performance.”
The agreement extends Ericsson’s managed services leadership and footprint across sub-Saharan Africa. So far, Ericsson has signed more than 300 managed services contracts in more than 100 countries and provides managed services for networks that serve over one billion subscribers worldwide.