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Uganda: Airtel seeks to allay Warid customer concern

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Bharti Airtel (Airtel), a leading global telecommunications services provider with operations in 20 countries across Asia and Africa, today reiterated its commitment to Uganda and said it will “continue to make investments and offer world-class and affordable services to customers in the country”.

Airtel has reiterated its commitment to Uganda and to has come out strongly to allay concerns of Warid Telecom customers. (Image source: File)

Airtel’s proposed acquisition of Warid Telecom has received approvals from the Uganda Communications Commission.


With this, Airtel will further consolidate its position as the second largest mobile operator in Uganda with a combined customer base of over 7.2 million and market share of over 39%.

Warid customers will be able to retain their existing mobile numbers and continue to enjoy benefits such as remaining balances in their SIM and existing services. In addition, Warid customers will benefit from Airtel’s ‘One Network’ across 20 countries and get access to innovative products and roaming benefits on successful completion of integration.

Airtel Uganda Managing Director Mr. V.G. Somasekhar said, “We welcome Warid customers to the Airtel global network and assure them of a world-class experience. This acquisition will create a superior and wider network and we will invest more in key areas such as technological innovation and customer service. Further, the existing Warid customer will also be enjoying all Airtel services such as the widest 3G coverage, Blackberry services and superior roaming services on successful completion of integration. During this transition, I want to reassure Warid customers of our commitment to providing world-class, affordable services to customers in Uganda. They should also be assured of the security and continuity of Warid Pesa services during this period”

He added: “After the successful completion of integration, Warid customers will begin to enjoy benefits of the 0ne network with lower roaming rates across Africa and South Asia that other Airtel Customers have been enjoying. It’s a great beginning to a journey with our loyal Uganda customers and for the economy as a whole.”

Staff Writer

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