As a division of the Altech Group, Altech ISIS has access to the world-class infrastructure and systems that have made Altech the global technology powerhouse it is today. However, Altech ISIS’s growth – particularly into Africa – is mainly the result of the company’s unique value proposition and approach to African business.
Using the expertise it honed servicing its South African clients, Altech ISIS has seen substantial growth up into Africa due to its ability to provide African software solutions to African IT issues. With a client base that includes many of the continent’s biggest mobile operators and other industry leading organisations, Altech has established branches in Nigeria and Kenya in addition to South Africa so as to provide even better service.
Altech ISIS’s growth into Africa initially came off its relationships with South African-based customers such as Multichoice Africa, but since 2011 the company’s ability to create tailored solutions has resulted in log-term contracts with Kenyan, Nigerian, Tanzania, the DRC and – most recently – Mozambiquan organisations.
Altech ISIS solutions currently manage over 60 million customer service portals throughout Africa, and the company has delivered bespoke software products for the telecommunications and financial services sectors, as well as large-scale customer-focused market organisations.
“Apart from delivering IT solutions, Altech ISIS has been actively involved in customer resource management (CRM), consulting, business analysis and outsource management and bespoke software development for a variety of African customers. While our core experience lies in the telecommunications sector – specifically with regards to an intimate understanding of how large transactional businesses work – we have proven our ability to provide solutions that are tailored for other industries,” says Anton van Heerden, General Manager at Altech ISIS.
“Our focus is on a customised offering that enables our clients to run their businesses better through the more effective use of technology, and we will therefore continue to take our value proposition to customers throughout Africa – whichever country they are based in. Our ability to adapt to local conditions and requirements has been proven in many of the innovative projects we have participated in across the continent.”
One of these was the recent Virtual City-Altech ISIS partnered M-Pesa initiative for Kenyan tea farmers. Taking the established and successful mobile payment platform and adapting it for this particular industry, Altech ISIS developed a solution that has transformed the Kenyan tea industry, allowing wholesalers to pay their suppliers upfront using cashless transactions via M-Pesa. This simple and easy-to-use system accurately captures and delivers the weights of tea from the buying centre up until delivery to the factory.
“These types of successes are establishing usy as the go-to African telco support specialist. This is evident in our continued expansion, with a constantly growing client base,” van Heerden points out. Most recently, Altech ISIS embarked upon its first customer engagement in Mozambique for Telecommincaçốes de Moçambique (TDM).
According to van Heerden, Altech ISIS will continue to invest in African clients, particularly in countries like Kenya and Nigeria where economic growth is leading to increased uptake of technology solutions like those offered by the company. “Many African governments, like in Rwanda, are prioritising ICT, and businesses are following suit. Our custom-developed solutions are filling the needs of these growing companies.”