RIM apologises for recent BIS outage


Research In Motion, the makers of BlackBerry device, yesterday apologised to their users who experienced a BIS blackout in the Europe, Middle East and Africa.  Thorsten Heins, RIM President and CEO, released a statement in which he personally apologised for the drop in service.

Thorsten Heins, RIM President and CEO (image: RIM)

“I want to apologize to those BlackBerry customers in Europe and Africa who experienced an impact in their quality of service earlier this morning.  The BlackBerry service is now fully restored and I can report that no data or messages were lost,” he said.

He also gave an insight as to the severity of the problem, and revealed that it wasn’t on the same scale of the huge blackout that occurred earlier this year.

“Up to 6 percent of our user base may have been impacted.  Preliminary analysis suggests that those customers may have experienced a maximum delay of 3 hours in the delivery and reception of their messages,” he added.

Heins also added that they will be investigating the cause to prevent future malfunctions. “We are conducting a full technical analysis of this quality of service issue and will report as soon as it concludes.  I again want to apologize to those customers who were impacted today.”

Charlie Fripp – Consumer Tech editor