MTN Rwanda responds to service delivery fine


Rwandan telecommunications regulator Rwanda Utilities Regulatory Agency (RURA) recently imposed a fine on mobile service provider MTN Rwanda, as the regulator claims that MTN Rwanda has been delivering poor services and continued network failures

MTN has hit back at the fine, saying that some of the problems experienced by the operator are beyond their control (image: file)

But the mobile operator has hit back at the fine, saying that some of the problems experienced by the operator are beyond their control.

“In September, using independent technical teams including leading providers like Ericsson, MTN Rwanda also performed tests on our network and our findings indicate that despite hitches that sometimes might be beyond our control like fiber cuts, our network is operating within all Key Performance Indicators in our license obligations,” MTN said in a statement.

Director General of RURA, Regis Gatarayiha, said that RURA decided to impose the fine as Quality of Service test were performed on MTN in August, which the mobile service provider failed. “I know they are trying to fix it, but we want to push them harder so that they can even do better,” Gatarayiha said.

But David Kezio Musoke, MTN’s public relations officer, added that the service provider has been hard at work on upgrading their infrastructure. “Since the enforcement notice from RURA on March 1 this year, MTN Rwanda has made tremendous effort to improve and upgrade the network and we have since received positive growth as indicated in the figures,” Musoke said.

Mobile service provider TIGO has also been issued with a cautionary notice, and said that it’s willing to co-operate with RURA to make the necessary changes.

“As a telecommunications operator in Rwanda, TIGO Rwanda is determined to comply with the different measurements enforced by their local licenses and the Rwanda Utilities Regulator Agency (RURA). We maintain an ongoing dialogue with the regulator regarding this subject in order to provide our customers with the highest quality of service at the same time we comply with our obligations,” said Pierre Kayitana, TIGO’s public relations officer.

Charlie Fripp – Consumer Tech editor