MTN Rwanda fined for poor service

Rwandan telecommunications regulator Rwanda Utilities Regulatory Agency (RURA) has imposed a fine on mobile service provider MTN Rwanda for what it claims is due to poor services and network failure. MTN Rwanda is the country’s largest telecom operator by market share.

RURA has imposed a fine on mobile service provider MTN Rwanda (image: file)

RURA said in a statement that the Rwf3-million per day fine has been in effect since 14 September, and will remain effective until the issues was been resolved.

“Within its mandate and powers conferred to it by the Law N0 44/2001 governing communications, RURA decided to issue a confirmation enforcement notice and to impose a penalty to MTN Rwanda over persistently poor quality services,” a statement from RURA said.

Regis Gatarayiha, the Director General of RURA, said that while she is aware that MTN Rwanda has been trying to rectify the problems, it has been persistent since March this year. “I know they are trying to fix it, but it has persisted since March this year and this is appropriate according to the policy”.

According to David Kezio Musoke, MTN’s Public relations officer in Rwanda, the mobile service operator is hard at work in resolving the issues. “MTN Rwanda apologizes to all Rwandans for all inconveniences caused while we carry out continuous optimization processes to fine tune the upgrades while keeping our clients on-line,” MTN Rwanda said in a statement.

Charlie Fripp – Consumer Tech editor