It has been three weeks since an underwater cable was damaged off the Kenyan cost, leaving East African companies and businesses frustrated as they await telecom services to return to normal.
Chris Wood, WIOCC Chief Executive, called the situation “very unusual”.
In Zimbabwe, internet users and ISPs served by the country’s fixed line operator, TelOne, have been experiencing intermittent internet service since the EASSy cable broke.
TelOne is part of the WIOCC consortium that has ownership in EASSy. Other internet providers using alterative international cables such as SEACOM have remained unaffected.
WIOCC and other cable operators said repairs are “taking place around the clock” and they hope “to return customers and users services to normal as soon as possible”.