Mobile telecom provider Nokia Siemens Network has launched a new Facebook application in Nigeria that enables users to manage their fixed and mobile services in the country, which is aimed at improving customer service in the country, company officials said on Monday.
Nokia said the new app gives customers the ability to check their balance, browse and purchase special offers from mobile companies. It also will give users the ability to subscribe to new services.
The company said in a press release that users will also be given the opportunity to share their experiences across social networks, in an effort to increase transparency. They will also “get rewards for recommending services to friends.”
“The beauty of the Facebook app is that it engages with people on their preferred social-networking site,” said Rick Centeno, the head of Business Support Systems at Nokia Siemens.
“People spend more time on social networks than individual websites. With this Facebook app, Nokia Siemens Networks helps operators to connect with people in a familiar setting where they already spend their online time. It takes self-care to a new level,” he added.