After nearly three days of disruptions to their Blackberry Internet Service, Research In Motion has released a new statement, announcing that all systems are currently up and running “with significant improvement”.
“Research In Motion (RIM), the company behind the BlackBerry solution, has confirmed that as from 6am BST today, all services across Europe, the Middle East and Africa, as well as India, have been operating with significant improvement. RIM will continue to monitor the situation 24×7 to ensure ongoing stability,” the company said on their website.
They also confirmed that an investigation will take place to determine exactly what caused the outage that left millions of customers without internet access.
“A review of RIM’s operations and infrastructure to understand the cause will now take place and will try to take every measure necessary and appropriate to help ensure this type of problem doesn’t happen again.”
In the meantime, RIM Founder and Co-CEO Mike Lazaridis released a video statement in which he apologises to their loyal customers. “I also wanted to connect with you directly, give you an update on the service issues we are trying to solve, and answer some of the questions and concerns you’ve expressed,” Lazaridis states in the beginning of the clip.
The video can be seen here
Charlie Fripp – Consumer Tech editor