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Blackberry’s BIS service restored

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After many BlackBerry users were left in the dark yesterday due to a glitch with Blackberry’s Internet Service (BIS), Research In Motion seems to have resolved the problem and users should notice an improvement in connectivity.

Blackberry's Internet Service has been restored (image: RIM)

“RIM has isolated and resolved the issue that was impacting some BlackBerry customers earlier this morning,” said RIM spokeswoman Marisa Conway. “Some customers may still experience delays as email queues are processed,” she added.


The company has also chosen to not disclose what caused the outage that affected millions of people around the world.  “RIM is continuing to investigate the cause of the issue and apologizes for any inconvenience,” Conway said.

The outage affected millions of customers and prevented them from using the basic internet services.  “Users were unable to browse the web, send or receive email messages across personal accounts, or use the popular BlackBerry Messenger instant messaging service. It is thought that at least 70 million subscribers around the world are BlackBerry customers, with as many as 50 per cent of that in the European region affected,” Trade Arabia wrote.

The service has since failed again, leaving millions of users frustrated with Research In Motion.

Charlie Fripp – Consumer Tech editor

19 COMMENTS

  1. how can you say its fixed when it has been going on off on off the whole day, one minute everything works then bbm does not work yet emails are working. this is really irritating now

  2. Yes exactly, i am disconnected from the rest of the world. this is very annoying! Please resolve this issue asap.

  3. BB is nonsense they should have fixed the problem by now, i have no access to bbm, internet etc. this is nonsense we pay a monthly fee but we get crap service

  4. This issue is not really resolved because the service is down again and some of us are losing a lot of money because of this poor service

  5. I can’t believe it!!! Dit irriteer my vreeslik!! Can’t they just fix it?? I feel “naked” without my BB working properly!! Hope it gets fixed asap!!!!!!!!! We pay for service, but what do we get NOTHING!!

  6. I think RIM must reimburse us for the time lost. What happened to having back-up systems? I guess no one thought of that at RIM. Are Apples ripe for the picking?

  7. How quick people turn on rim when most of the time the service is good, things don't run smoothly for ever every now and then something needs fixing

  8. Really??? When is this service gonna be on again? My bbm is down, email isnt working and my internet is crap as hell, I use my phone for work and its really starting to get on my nerves!!! We all pay for this every month the least U PEOPLE can do is warn People about this kind of CR@P before they spend tgis much money on buying a phoneLike This!! Well that just proves that maybe RIM Just smears this kind of “ADVANCED “SMART”phones” Of on people with empty Promises!! WOW that must be REEAALLYY gReAt for your Repitations!! !!!! GO iPHONE!!!

  9. This is absolutely nonsense,they should see this coming and prevented it.Now we are loosing businesses cos bb was the best way of doing business.I feel like something bad happened in my entire life.PLEASE RESOLVE THIS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

  10. how can you say on radio that the problem has been resolved?????????? what crap is this, the problem has not been resolved!!!! can someone with knowledge actually tell us exactly when everything will be working properly??
    what about all the business's that operate with their blackberry's, who is going to pay / cover the cost for lost work because they cant recieved anything on their phones???
    come one people, issue proper statements and all that.

  11. guys lets appreciate the service we’ve been getting so far its one small problem have you guys no mercey they are trying to fix it lets have patience and not sent off line messages then maybe it will be fixed

  12. MY BLACKBERRY IS FUCKED UP CAN YAL NJUS FIX THE PROBLEM ASAP I MISS EVRYTHING ALREADY #ADDICT!!! PLZ SOLVE THIS SHIT ASAP

  13. in day 3 now had internet access for 2hrs and emails the same this is bad news l have lost a lot off customers over this

  14. Please inform me when things will be back to normal once again?! Much apreciated, its 2 days that I have been out of business, and nothing is resolved, @wesley would you pay off people that has lost millions during these 2 days?!

  15. Gee guys you are all complaining about losing loads of money and business. What person relys only on a blackberry to conduct business? you should have seen this coming too and made plans to prevent losing business as well so don’t be all judge-mental and point fingers. if you don’t like the service then get a Nokia or iPhone and move on with your life!

  16. im getting sooooo pissed off now!!! one day's bad enough but now 3? come on guys. sigh its times like this i wish i got an iphone

  17. MY INTERNET HASN’T BEEN WORKING IN 3 DAYS NOW AND I WANA KNOW IF THEY WILL REFUND ME< IF NOT IM GONA TAKE FURTHER ACTIONS COS ITS REALLY ANNOYING NOW

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