Vodacom to protect customers from fraud

Mobile service provider Vodacom has unveiled a new step to protect its customers from cellphone fraud by automatically locking a SIM card if any irregular call activity is detected.

Vodacom has launched a new security feature that will help protect its customers from cellphone fraud (image: file)

Vodacom stated that they saw an increase in the number of cases relating to International Revenue Share Fraud (IRSF), and with this fraud a syndicate steals handsets or SIM cards from victims and uses them to dial international premium numbers which could result in cellphone bills as high as R120 000.

“Protecting our customers is important to us. This new feature helps us look after our customers in the event that their SIM card or phone is compromised,” said Portia Maurice, Vodacom’s Chief Officer for Corporate Affairs.

“Much like security measures employed by credit card companies to detect irregular charge activity, Vodacom’s new cellphone security measure can detect abnormal activity and high call volumes and charges.

The system will automatically lock the SIM card should this occur. This includes any significant increase in call values, particularly any suspicious international roaming calls that appear to be out of the ordinary,” Vodacom said in a statement.

Vodacom is currently the only mobile service provider who has integrated the Auto Lock to its Fraud Risk Management system, together with the Limit Lock service.

Charlie Fripp – Consumer Tech editor