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Vodacom responds to NCC compliance notice

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Mobile operator Vodacom has issued a statement regarding the National Consumer Commission serving them with a compliance notice, saying that they are surprised by it, as they have already agreed to make the necessary changes by 31 October 2011.

Vodacom is surprised with the issue of a compliance notice (image: AfriMoney)

“We were surprised to receive a compliance notice from the National Consumer Commission as we already had an amendment process underway and had agreed with them an implementation date of 31 October.

Similarly, there is simply no basis for the statement in today’s media that we have refused to amend our customer contracts.  This statement is patently untrue since we have been in the process of amending the contracts for some time,” said Portia Maurice, Chief Officer Corporate Affairs for Vodacom.

According to the company’s statement, “Vodacom has been cooperating fully with the NCC with respect to updating its contracts in line with the new regulations published at the same time that the Consumer Protection Act came into force.”

“Given that discussions are already underway and that an implementation date has been publicly acknowledged, Vodacom regards the compliance notice as completely unwarranted.  The matter will be addressed directly with the NCC,” Vodacom concluded.

Charlie Fripp – Consumer Tech editor

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