First National Bank (FNB) Lesotho has reduced the costs and improved the performance of its printing environment following its appointment of Itec Lesotho as its document output solutions partner.
FNB appointed Itec as its partner for Lesotho as it offers a strong base of in-country skills and is able to offer a complete solutions including lease financing, servicing and maintenance of its fleet of print devices.
John Balcou, FNB Lesotho COO, says the bank sourced a new vendor as the previous supplier had no offices or support staff based in Lesotho.
Technicians had to be brought into the country when a printer broke down or for a regular service. As a result, the bank suffered unacceptable delays in repair times, says Balcou.
“We were comfortable with the Itec hardware because it has been deployed at various sites within the group in South Africa. In addition, Itec was able to offer us a complete package that included lease financing, service and maintenance with transparent per-page pricing,” says Balcou.
In future, FNB Lesotho will have the flexibility to swap out any machines that no longer meet its needs for newer devices without incurring any penalties.
FNB Lesotho has significantly reduced printer hardware, service and operational costs since Itec Lesotho took over the day-to-day running of its printer environment.
“Printing costs have been saved by consolidating the FNB Lesotho printer fleet to around 25 machines, most of which are monochrome multi-function printer used for printing documents such as reports, monthly statements, presentations, bank statements and mini–statements,” says Marco Martins, Itec Lesotho MD.
“Itec is one of the few printing services companies that have the established infrastructure in Lesotho to offer companies the same level of service and support as they would enjoy in a major South African city,” says Martins.
“We are about to expand our business in Lesotho and will do so in partnership with Itec. We have been impressed by Itec’s enthusiasm and commitment to our business both from a pre-sales and post-sales point of view,” says Balcou.
Staff Writer
As a Technician @ the Itec Group Lesotho,i thank ITEC for being on its Edge in providing Exelant service delivery…..not only for FNB as Such,but for every other business in the country.with kind reagards Elios Motsoko @ ITEC Lesotho.