New call recording ideal for IT governance


A screenshot of Majuda Quality Tracker, which is bundled with Majuda 7

Majuda Corporation has developed a fully compliant VoIP call recording and quality management system, literally ‘in a box’.

The enterprise call recording solution, ideal for corporate governance and legal compliance, can be installed in a couple of hours and is  easy to use. It enables organisations to comply with all legal obligations, resolve customer disputes effectively and increase overall operational effectiveness and organisational profits.

The call recording solution was developed on a Microsoft Silverlight web-based platform and powered by Microsoft WindowsDell. The Majuda appliance records 100% of an organisation’s calls, encrypts them using 256 Bit AES Encryption and stores them in a secure Microsoft SQL Server database.

“Historically, call logging may have been considered a luxury, but it has now become a business necessity,” says Matthew Balcomb, director of Majuda Software Southern Africa.

Leaders in the development of innovative enterprise-level voice logging and quality management software, the company has simplified call recording with their new ground-breaking voice technology.

“We believe that the new stringent legal requirements will boost growth in the enterprise call recording industry. Not only will more companies harness voice logging technology to ensure optimum legal compliance, but those who already have call recording systems will re-examine their effectiveness, as the industry shifts towards efficient call logging system that are affordable, hassle-free, and all inclusive- providing complete legal compliance while also optimising communications resources and increasing revenue.”

Staff Writer