MTN RICAs about 80% mobile subscribers

MTN registers 80% of its customers (image credit: MTN)
ONE of South Africa’s leading cellular mobile operators – MTN says more than 80% of its subscriber base has complied with the Regulation of Interception of Communication Act (RICA) by completing the sim card registration process before the 30 June 2011 deadline.

The government, through its telecoms regulatory body, the Independent Communications Authority of South Africa, ICASA, will switch off all mobile subscribers that have not complied with RICA.

MTN spokesperson, Bridget Bhengu, says her company’s call centre is geared to support customers who require information on sim card registrations, documents and the locating the various MTN registration kiosk.

“Furthermore, MTN has launched various campaigns aimed at increasing customer awareness in relation to the RICA requirements.

“To support our sales channels MTN has also developed various technologies in order to RICA customers successfully,” says Bhengu.

MTN has deployed its sales agents called MTN Zoners at various sponsorship events such as football matches and cycling races to continue with the RICA registrations.

MTN has also targeted various university students across the country to RICA their sim cards.

“Other interventions include sending MTN agents to corporate and government departments where they encourage and assist MTN corporate clients and subscribers to register their cellphones.

“MTN would like to also take this opportunity to encourage its customers to RICA as this is a legal requirement, if customers are not RICAd by 30th of June 2011, they will be disconnected from the network,” says Bhengu.

By: Savious Kwinika – Senior ICT Journalist