iWayAfrica tackling Kenya’s customer support

iWay Africa is aiming to change customer support

iWayAfrica, the continent’s largest corporate data services provider, has unveiled a bold customer value proposition in Kenya.

According to Ken Munyi, iWayAfrica Kenya Limited’s General Manager, the unveiling of the customer value proposition is a first for the Kenyan corporate ICT market, saying that iWayAfrica IT engineers are onsite with the customer within an hour after a customer enquiry is made.

“Others promise a great service, iWayAfrica guarantees it. iWayAfrica Kenya people never sleeps as long as there is a customer a serve,” said Munyi during the launch of iWayAfrica Kenya. He also added that iWayAfrica Kenya Limited combines the capabilities and capacity of its predecessors, Africa Online, Afsat Communications and MWEB Africa.

“If a customer enquiry is not resolved within the company’s stringent four-step escalation process, which includes the country’s General Manager, experienced IT engineers are dispatched to the customer’s operation regardless of the time of the day,” he added.

Munyi said that “COT-on-demand” is what the Kenyan market is dubbing the iWayAfrica’s customer fulfillment innovation. “iWayAfrica Kenya has resorted to alternatives to mitigate Nairobi’s infamous road-traffic congestion,” he said.

With presence in more than 40 countries in Africa, iWayAfrica offers ICT solutions across terrestrial and satellite platforms.

The company was also awarded Africa’s Satellite Personality of the Year and best skills developer in satellite communications for Africa for two consecutive years.

By Brain Adero


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