LEADING Kenyan mobile telephony provider Safaricom has apologized to its subscribers for the recent failure of one of its fibre optic cables.
The outage was caused by a fibre cable cut at Museum Hill in Nairobi on Tuesday night during ongoing road construction in the area.
The firm has apologized to its customers for the resultant poor service.
A statement from the service provider said “this led to an outage of both data and voice services to some subscribers”.
“We sincerely apologise for the inconvenience this has caused to our esteemed customers and assure you that the situation is being closely monitored and prioritised to ensure services resume as soon as possible,” said Safaricom CEO Bob Collymore.
He added: “We advise our customers to switch their lines off and on again, as this may work for some prefixes. Our engineers are actively working on alternative routes to carry traffic, even as we seek long-term solutions to this problem of incessant cable cuts.
“We would also like to assure our esteemed customers that we will do our utmost to ensure our network continues to be reliable. We also continue to engage stakeholders with a view to limiting cable cuts whenever huge infrastructural projects like Thika Road are being executed,” he said.
BRIAN ADERO in Nairobi, Kenya
