Interactive Intelligence launches contest for call centre agents


Dave Paulding
Interactive Intelligence has called on contact centre agents and managers to share their craziest customer interactions in a contest called “Outrageous Interactions”.

The global provider of unified IP business communications solutions and contact centre software is giving South African managers and contact centre agents a chance to win R10 000 through its “Outrageous Interactions” contest.

“Interactive Intelligence understands the demands that come from being an agent on the front lines of a contact centre. To honour this profession, and to inject a bit of humour into the industry, we have come up with the idea to collect any outrageous, bizarre and crazy interactions agents and managers have had with a customer”, said Dave Paulding, regional sales director for UK, Middle East and Africa at the company.

Interested call centre staff can access to submit their out-of-ordinary interaction or email their story to, stating their name and area of operation only.

The closing date for submissions is 30 July 2010. Entries will be judged on the number of comments received and readers’ responses.

Interactive Intelligence Inc. is a global provider of unified business communications solutions for contact centre automation, enterprise IP telephony, and business process automation. The company was founded in 1994 and has more than 3,500 customers worldwide.