More than 75% of new business applications will include embedded unified communications within the next three years, said Galdon Data’s CEO, Garry Ackermann.
“The reality is that plain business calls will become outdated with more than 50% of Voice over Internet protocol (VoIP) calls incorporating more than just voice”, he added.
Microsoft begun to change business communications technology three years ago, when it launched integrated software platforms, Microsoft Unified Communications (UC); adopted worldwide by millions of customers and including full enterprise telephony, instant messaging and a platform that allows customers to embed communications in applications such as Microsoft Office or Microsoft Exchange.
These services are available both on the software premises and in the cloud, using Microsoft Office Communications Online.
”With software at the centre, innovation in this industry has accelerated, leading to the introduction of new capabilities that leapfrog traditional hardware-bound communications systems”, he noted.
Ackermann said that unified communications platforms are preferred because “businesses are quickly seeing cost savings and productivity gains”.
According to Forrester Research, the market for unified communications software will grow to $14.5 billion (about R120-billion) by 2015.
Galdon Data is an IT services company that specializes in providing solutions for Business Process Automation and Unified Communications.
