Newsletter Subscribe
Enter your email address below and subscribe to our newsletter
MTN introduces numberless Pay As You Go SIM packs
In compliance with ICASA regulations, MTN Pay As You Go has started to introduce newly packaged SIM card kits that do not contain predetermined numbers. Every new SIM pack will contain a detailed leaflet instructing customers how to acquire a number and activate the SIM card.
This new procedure will also apply to prepaid SIM swaps, where customers wish to retain a lost or stolen cell number.
Says Donovan Smith, General Manager for Consumer Segments, MTN SA: “MTN has introduced this new method to ensure the continued ease of access to our products and services for our customers as we continue striving towards meeting their needs for communication services. We understand that change is not always easy, but we believe that this is going to enhance the overall experience of customers as they will have continued access to MTN products and services.”
After inserting their new numberless SIM card into their cell phone and switching it on, customer will now receive a message asking them whether they want to get a new number, or perform a SIM swap. If the customer elects to get a new number, a number will be generated by the MTN system and will be displayed on the cell phone screen. Switching the phone off and on again will complete the process. A SMS will be sent to the customer confirming their new number.
Should the customer wish to do a SIM swap, they will be prompted to switch their cell phone off and on again. The customer will then need to call the MTN Customer Service Centre on 173 and speak to an agent to complete the SIM swap.
Customers will still need to supply the same information currently required when calling the MTN Customer Service centre to carry out a SIM swap, which includes the cell number in question, their ID number and the three numbers they most frequently call.
Customers who have queries or require assistance are advised to contact the MTN Customer Service Centre on 173 from an MTN number or 083 173 from any other number, or to go to any MTN branded store.
— Charl Lombard
