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Posts Tagged ‘PBX’

  • Stephen King

    5 points to consider when assessing a recovery site for your contact centre

    July 9, 2014 • Opinion, Top StoriesComments (0)

    Contact or Call centres have become vital sales and support hubs for many companies, which means that a recovery plan forms a vital component of their business continuity strategies. But an effective disaster recovery site for a contact centre must meet...

  • Mobility, connectivity and the cloud – trends driving ICT

    April 8, 2013 • OpinionComments Off

    In the last few years, there have been several factors that have driven the Information and Communication Technology (ICT) market, creating shifts in the way businesses operate. These trends include the explosion of the smartphone and tablet market, the Bring...

  • Burnt by sub-standard VoIP? Hold on, please.

    November 28, 2012 • OpinionComments Off

    How often have you heard a small business owner, friend, colleague or online forum contributor bemoaning the terrible quality or support of their network connectivity, Internet and telecoms services? All too often.   And while this may give grim comfort...

  • Cloud based PBX adoption rate on the rise

    October 19, 2011 • Mobile and TelecomsComments Off

    South Africa’s telecoms infrastructure is slowly turning hosted or cloud-based PBXs (private branch interchange) into a viable option for small to medium sized companies. That’s according to Ryan Miles, Itec Chief Operating Officer (COO). Miles says that...

  • So you’ve chosen VOIP – now what?

    September 23, 2011 • OpinionComments Off

    Adopting voice over IP (VOIP) is no longer a difficult decision. With quality and reliability assured if you have the right provider and network, the market has accepted it as a cost-effective, quality, application-rich phone system. Recently, cloud PBX...

  • How secure is your cloud PBX solution?

    September 5, 2011 • OpinionComments Off

    Doing business today, they say, is a bit like going to war. Would you fight alongside a soldier whose actions put you at risk? Would you let him reload your rifle, and can you trust him to have your back? You’d think twice. Then you probably agree that...

  • Top 10 trends for a cloud PBX provider

    August 29, 2011 • Lists, OpinionComments Off

    Since the unbanning of voice over internet protocol (VOIP) in 2004 (Viva la Revolución!), it has grown from geeky pursuit to mainstream sensation; dodgy calls to carrier-class service. Recently, cheap, copious bandwidth further boosted VOIP, including cloud...

  • Cloud telephony extends VOIP benefits

    August 22, 2011 • OpinionComments (1)

    “In recent years, voice over Internet Protocol (VOIP) has proved itself a stable, quality successor to ‘dumb’ telephone systems, a technology that not only saves costs but also improves efficiency and enhances business processes,” says David Meintjes,...

  • Enterprise VOIP – how to engineer for the real-world

    July 15, 2011 • OpinionComments (1)

    South African companies have for many years, shied away from Voice over IP (VOIP) telephony solutions because of our legacy of slow and expensive bandwidth, says Stephen Davies of Connection Telecom. Much has improved over the last two years though. The...

  • VoIP gains momentum in South Africa

    May 5, 2010 • OpinionComments (2)

    VoIP adoption had a slow start in South Africa, but over the last five years has steadily gained momentum, with the number of users almost doubling each year. Riaan Leuschner, MD of Nology, takes a closer look at VoIP’s feasibility in the country. The...