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Posts Tagged ‘IVR’

  • Banking and financial-services providers have more data than any other industry at their disposal – it’s time to make the most of this, for the benefit of customers themselves.

    Opinion: Taking customer experience to the next level

    November 23, 2016 • Finance, OpinionComments Off on Opinion: Taking customer experience to the next level

    Digital transformation is changing the way banks talk to customers, but forward-looking financial institutions in the region are looking at how they can deploy artificial intelligence and automation to transform the customer experience, says Danny Drew,...

  • mobility

    Engaging your customer in the text-is-the-new-talk-world

    June 14, 2016 • Opinion, Top StoriesComments Off on Engaging your customer in the text-is-the-new-talk-world

    With text becoming the talk of the town and taking over voice interaction, customers are choosing to rather communicate with contact centres via messaging apps than making a call. “A quick swipe through most smartphones reveals a myriad of apps. The...

  • Tigo

    Ghana: Tigo unveils new IVR system

    August 22, 2014 • Mobile and Telecoms, Top Stories, West AfricaComments Off on Ghana: Tigo unveils new IVR system

    Tigo Ghana has unveiled the installation of an Interactive Voice Response (IVR) system. The system is intended for pre-paid and post-paid customers to access Tigo’s entire product offering through a unified short code, 555. According to Tigo, the...

  • Airtel introduces My Airtel My Offer in Nigeria

    June 26, 2011 • Mobile and TelecomsComments Off on Airtel introduces My Airtel My Offer in Nigeria

    Airtel Nigeria, one of the leading telecommunication service providers, has launched a new interactive service platform, My Airtel My Offer (MAMO) that provides mobile users with the latest Airtel offers, without being disturbed by excessive SMS promotions....