Posts Tagged ‘IT service management’

  • Dawie

    ITSM principles can benefit SMEs

    July 8, 2014 • OpinionComments Off

    IT Service Management (ITSM) is a concept that is generally thought to apply only to large enterprises. It is typically associated with acronyms such as ITIL, CoBIT and ISO 20000, as well as expensive software solutions that are well outside of the budget of...

  • Edward Carbutt, Executive Director at Marval South Africa

    Choosing the right Service Management model for your business

    May 27, 2014 • OpinionComments Off

    IT Service Management (ITSM) enables organisations to improve service delivery and increase customer satisfaction. In a world where the customer has become more demanding and discriminating than ever before, ITSM is increasingly being acknowledged as an...

  • Global Windows 8 market share shockingly low among enterprises

    June 5, 2013 • SoftwareComments Off

    SysAid Technologies Ltd. (, a global provider of IT Service Management (ITSM) software solutions, today released surprising IT Performance Benchmark data on the adoption rate of Windows 8. The data indicates that as of April 2013, six months...

  • Fill in the gaps in conventional IT service management

    November 21, 2011 • OpinionComments Off

    It’s widely accepted that embracing IT service management (ITSM) good practice frameworks such as the Information Technology Infrastructure Library (ITIL) enables organisations to standardise their service management processes and use a common language when...